Ruben de Anda sees his service team as part of SMarTsol’s business development team, and he’s absolutely right. They are a key customer facing asset that provides customers with a clear impression of SMarTsol and can provide SMarTsol and its principal with real-time product and service feedback. I chatted to Ruben at length to explore his approach to developing a team that supports their customers at the highest possible level, with the fastest response. After all, line downtime can easily cost more than a machine if left for too long. We also talk about the recruitment, training, development and retention of talent in the service team and throughout SMarTsol.
Like every episode of EMS@C-Level, this one was sponsored by global inspection leader Koh Young (https://www.kohyoung.com) and Manufacturing Autonomy Specialist CloudNC (https://www.cloudnc.com). You can learn more about SMarTsol Technologies at https://smartsol.mx/
Please also take a look at https://3dp4me.org/ and think about making a donation, Jason and his team are doing amazing work using additive manufacturings to provide hearing aids to people who can’t afford them. 3DP4ME is a US based non-profit, innovative tech startup operating in the Middle East with a focus on humanitarian solutions.