Additional US$ 1B Will be Spent for the Extended Enterprise Environment by 2022, IDC Predicts

SINGAPORE, – IDC has published the document IDC FutureScape: Worldwide Future of Work 2021 Predictions — Asia/Pacific (Excluding Japan) Implications that contextualizes Future of Work predictions for 2021. Future of Work (FoW) has been one of the hottest topics of discussion in recent times. With the COVID-19 pandemic significantly impacting every cog of the FoW machine, a holistic strategy that focuses not only on the technology upgrades, but also the culture and conduct of organizations with their employees, customers, and vendors to deliver enhanced experience will result in sustained competitive advantage.

“Every aspect of Future of Work is undergoing dramatic shift, including digital transformation (DX) strategies, talent management approach, workspace redesigning and the very nature of how, when and where the work is being done,” says Deepan Pathy, Research Manager for Future of Work Practice at IDC Asia/Pacific.

The pandemic acted as a catalyst for majority of organizations to rethink their strategic, financial, and technological decisions to transform work and be better prepared for the new normal. This shift will increasingly demand continuous efforts from organizations to adapt to technology advancements, changing employee and customer requirements, and the overall work environment.

“Critical for both the technology buyer and the technology provider community is that, globally, and especially across Asia Pacific organizations need to move to a conscious “Hybrid Working Model” that provide employees with the same secure access to applications regardless from where they are working, home, office, café, quarantine. What many have been doing in 2020 is “getting by” and awaiting a return to the office. This is clearly going to take longer than anticipated, and is likely to repeat in the future, and so many of these predictions indicate what technologies will support increased enterprise agility in the future,” adds Simon Piff, Vice President, Research Practice at IDC Asia Pacific

Some of the key Future of Work predictions that will impact the IT industry and both technology buyers and suppliers in Asia/Pacific* are:

Prediction #1: By 2022, 35% of repetitive work tasks in large enterprises will be automated and/or augmented by using “digital co-workers” (powered by AI, robotics, and IPA), furthering human/machine collaboration.

Prediction #2: By 2024, 40% of the A1000 will augment human staff with “digital co-workers” (powered by AI, robotics, and IPA) to navigate and manage large ecosystems to perform complex cross-business interactions.

Prediction #3: By 2022, 25% of A2000 firms will deploy technologies imbued with data manipulation and visualization capabilities, driving collaborative productivity via conference calls for a hybrid workforce.

Prediction #9: By 2022, an additional $1B will be spent on desktop and workspace as a service by the A2000, as 75% of them incorporate employee’s home network/workspace as part of the extended enterprise environment.

Each year, IDC releases its Top Predictions through its IDC FutureScape reports to give a crystal ball view of what is ahead for the rapidly changing ICT industry. These predictions have been used to shape the strategies and business objectives of technology leaders and business executives in the next 1-5 years. For more information about the upcoming IDC FutureScape reports, please click HERE.

The full set of Future of Work predictions for Asia/Pacific* are found in the document IDC FutureScape: Worldwide Future of Work 2021 Predictions — Asia/Pacific (Excluding Japan) Implications To know more about this document, please contact Simon Piff at

If you are interested to learn more about IDC predictions around the 9 CEO agenda topics, tune in to the #AskIDC First Take on the Future series. This series centers around IDC’s predictions on the Future of Digital Infrastructure, Intelligence, Work, Digital Innovation, Customers and Consumers, Operations, Trust, Connectedness, and Industry Ecosystems. To access this webinar series, visit