Author: Jennifer Read

Digital Fire-Fighting

The act of  “putting out a fire” is related to the resolution of an immediate problem. Later we concern ourselves with the cause, the consequences, and what there is to learn, or so we think. Often, this next step is replaced by dealing with and putting out the next fire. The digital factory gives us prioritization of quality “hot-spots” that need to be dealt with, but in world-class operations, we need to make sure that we do the extra step, and do more than just put out the flames.

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