EMSNOW learns how the global Koh Young organization collaborates to optimize their customer support network from Solin Ahmed, COO Koh Young Europe and Joel Scutchfield, GM Koh Young America. In this globally connected industry, with constant supply chain hiccups stellar cross-regional internal communications are essential for customer support. These two executives from Koh Young Europe and America explain exactly how it is done.
With customer and service support driving product development, Solin contends that when Europe and America can speak from one mind-set, they have more influence with the engineering teams in Korea. Joel agrees, pointing out that when all the regions are thriving, it’s better for everyone. Having in-depth, ongoing communications between regions means everyone is optimizing their efforts for their own unique markets. Nothing is guaranteed, Joel observes; we still have to win the business.
