Assembléon boosts customer support in Italy

Assembléon Italia has introduced a multi-faceted programme to boost its support for customers in Italy. Three years in development, the programme responds to changing market conditions and aims to optimise the supply of goods and services to customers. Director of Assembléon Italia srl, Luigi Mancini, explains: "Since the end of 2000 the electronic production market has undergone dramatic changes, with the collapse of telecommunications, computer and IT markets. Our new structure is designed to respond to the SMT industry’s evolving requirements as electronics manufacturers climb out of the downturn."The first area of improvement is the parts supply chain. Assembléon has fully centralised warehousing of parts at Eindhoven, and made major changes to its IT structure to support the new logistics process. While customers in Italy will continue to benefit from a single, local point of contact, they will also enjoy improved delivery and order tracing.The second area of improvement is the Customer Support Service. The introduction of Assembléon’s new A-series platform expands the product portfolio into markets needing high production flexibility with speeds from 30.000 components per hour and upwards. To support this total equipment portfolio, Assembléon Italia has undertaken an intensive training programme for service engineers, improving installation, maintenance, production ramp-up and many other services.The third area of improvement is customer communication. As of October 1st 2003 Assembléon Italia has established a fully operational call centre facility, linked with the European call centre, to provide service and technical assistance round the clock. Single-point-of-contact customer service communications will ensure a timely response to any requirement."With all these changes in place, we are confident that we will provide even better service to the Italian electronics manufacturing community", Luigi Mancini concludes. Source: PCBnewsline