ASC International launches customer satisfaction program
Dec 27, 2007
ASC International is working with a third party vendor to launch a customer satisfaction program designed to give objective insight into the company's commitment to superior products and exceptional customer service. "We have developed a storied reputation for superb customer service over the years," Jon Arneson, ASC International's president, states emphatically. "It just makes sense for us to have a third party vendor measure our satisfaction rate and then publish the results. Telling our customers we're the best is one thing; objectively measuring those results and then sharing them with the world is quite another."
The survey is a six question survey that measures various aspects of product quality, price, value and service issues. Scoring is rated one (poor) through five (excellent). The surveys are completed via telephone and the identity of both the contact and company are intentionally not revealed to honor customer privacy concerns.
ASC International intends on sharing this data quarterly in a variety of formats. Questions about the survey are welcomed and your input is encouraged.