EFD, Inc. wins 4th Service Excellence Award
Mar 30, 2007
Independent customer survey rates EFD support "Outstanding"
EFD, Inc.'s Solder Paste Group has won Circuits Assembly magazine's prestigious Service Excellence Award for the fourth year in a row.
The company competed in the "Solder Materials Supplier" category and received the award during the recent APEX Electronics Exposition in Los Angeles, CA.
This distinguished awards program is the only contest in the industry where the winners are determined solely by customer responses to an independent survey in which they are asked to honestly evaluate their satisfaction in five key areas: Dependability, Ease of Use, Responsiveness, Technology, and Value for the Price. Comments released after this year's awards ceremony ranged from "EFD's support was outstanding" to "We get better value from EFD than our other vendors."
Each year, EFD's Solder Paste Group asks a different group of customers if they would be willing to participate in the Circuits Assembly survey. "We want to get as broad an overview of customer satisfaction as possible," explains Keith Wheeler, the Group's General Manager. "We work hard to provide our customers with the best service we can, and it's rewarding when they tell us we've succeeded."