Aegis expands customer gateway with online ordering
Jul 19, 2006
Aegis Industrial Software Corporation (Aegis) announces the addition of online, credit-card ordering to its existing Customer Gateway website. Online credit-card purchasing options offer greater flexibility and simplicity for customers. As part of Aegis' effort to continuously improve its industry-leading support services, customers may now purchase items online, setup monthly payment plans, choose auto-charge options, and review online quotes. Common customer purchases through this system include additional seats and modules, service contracts, on-demand tutorials, interactive web-based training sessions and on-line user certification programs. Products and services can now be purchased more easily and efficiently, by credit-card and through the web.
"Customers often asked us for a method of payment that was simple, web-based and part of our current Customer Gateway," said Micah Newcomb, Aegis Vice President of Services. "Accepting payment by credit card will streamline the processing of service contract renewals and the purchase of additional modules, making this the easiest approach for manufacturers to purchase and remain up to date with software and service. Aegis hopes this new capability will enhance its already industry-leading customer services program, which has won customer service excellence awards for the past six consecutive years."
One of the technical advantages of this solution is its total integration to the Aegis Customer Relationship Management System that runs all Aegis support, engineering, sales, and quoting operations worldwide. This integration enables automatic prorated service renewal calculations, presentation of online quotes, inventory lookup and other extended services. Aegis products are built on the premise that total integration of data and visibility improves manufacturing greatly. This philosophy is also applied internally to customer information management.
Current Online Customer Service Support Operations
Online Ordering as well as the following online support services can be accessed online at www.aiscorp.com. Customers have the ability through the Aegis website to request information, directly email Aegis Technical Support, launch directly into the Aegis WebEx Support Center, and log into the Customer Gateway.
The Aegis Customer Gateway - is a secured web area which allows customers to access their account and view product inventory. While in the Gateway, customers are able to gain access to the latest software, updates, manuals, tools and tutorials and integrate directly into the Aegis CRM system which automatically and dynamically presents applicable options based on the customers' inventory.
On-Line Support - Aegis offers interactive online meeting and collaboration services including remote technical support by sharing PC desktops. Aegis utilizes WebEx technologies to provide this service.
e-Support - In order to streamline support services, Aegis has embedded 'e-Support' into core Aegis NPI products. This tool will transmit the vital technical data about a given project and the computer in use directly to an Aegis Support Technician when an issue is encountered. The option to attach the entire project is also provided along with the ability to include additional information or notes. The e-Support tool ensures the quickest and most accurate support services possible. **e-Support does not transmit any secured or confidential information.